How do I cancel an order?


For items purchased using the CocoaPay Web Payment Gateway, you can cancel your order online before the product has been shipped, unless specified differently by the Merchant. Your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order, please get in touch with the Merchant you purchased the item from. If the Merchant is unable to resolve your issue, you can contact us here contact@cocoapay.com


How long do refunds take?


Once you request the cancellation of item(s) in your order, it will take us 7-10 business days to cancel the order and initiate a refund. You will be notified of the same by email from the Merchant.